PRIVACY POLICY

Last updated: 17/09/2026

Hired by Shanae respects your privacy and is committed to handling your personal information responsibly in accordance with the PRIVACY ACT 1988 (CTH), The AUSTRALIAN PRIVACY PRINCIPLES (APPS), and the SPAM ACT 2003 (CTH).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, contact us or otherwise interact with Hired by Shanae.

  1. INFORMATION WE COLLECT

Depending on how you interact with us, we collect information including:

  • Your Name

  • Email Address

  • Phone Number

  • Billing and Delivery Address

  • Booking and Hire Information

  • Garment and Sizing information you choose to provide

  • Communications between you and Hired by Shanae

  • Information submitted through our website forms

  • Payment-related information necessary to process your booking

  • Website usage and technical information

We only collect information reasonably necessary for operating our business and providing our services.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • make a booking through the booking form

  • create an account

  • complete a contact form

  • contact us by email or social media

  • interact with our website

  • otherwise voluntarily provide information to us

We may also receive certain information automatically through website technologies such as cookies and analytics tools.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and manage dress hire bookings

  • arrange delivery and returns

  • communicate with you about your booking or enquiry

  • respond to enquiries

  • provide customer support

  • process payments

  • maintain business records

  • improve our website and services

  • send marketing communications where you have consented or where otherwise permitted by law

  • prevent, misuse or other unlawful activity

  • comply with our legal obligations

4. MARKETING COMMUNICATIONS AND CONSENT

By opting in, you consent to receieve marketing communications from Hired By Shanae, including:

  • Special offers and discounts

  • New Arrivals and updates

  • Promotions and Events

You may opt out at any time by:

  • Clicking the ‘unsubscribe’ link in emails

  • Contacting directly via DM or Email

We comply with the SPAM ACT 2003 (CTH) by ensuring that:

  • You only recieve marketing communication if you have opted in or would reasonably expect them

  • All marketing messages clearly identify our business

  • You can easily unsubscribe at any time

5.PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Hired By Shanae does not intend to store your full payment card details where those details are processed directly by the payment provider.

Your payment information is handled in accordance with relevant payment provider’s privacy policy and security practices.

All payment is made through Squarespace payments.

6. DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent your personal information.

We may use third-party providers to help us operate our business, including providers for:

  • payment processing

  • booking management

  • shipping and delivery

  • email marketing

  • analytics

  • website functionally

These providers may process personal information on our behalf where necessary to provide their services. All third parties are required to handle your personal information in accordance with AUSTRALIAN PRIVACY LAWS.

7. DATA SECURITY

We take reasonable steps to ensure your personal information is handled appropriately to protect your information from misuse, interference, loss and unauthroised access, modification or disclosure including:

  • Secure digital storage systems

  • Restricted access to personal data

  • Use of password-protected platforms

Please note no online transaction or storage system can be guaranteed to be completely secure.

8. COOKIES & ANALYTICS

Our website may use cookies or similar technologies to improve functionality of the website, understand how visitors use our website and improve the customer experience.

You may be able to control cookies through your browser settings.

9. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, resolve disputes and meet legal or regulatory obligations.

11. ACCESS & CORRECTION

You have the right to request access to personal information we hold about you or request that inaccurate/outdated information be corrected

If wanting to make that request please contact us using the details below.

12. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, please contact us so we can investigate and respond promptly.

Email: Hiredbyshanae@gmail.com

We aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be published on this website with the updated date.

By using our services, you agree to the terms of this privacy policy.

14. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or how we handle your information:

Please Contact:

HIRED BY SHANAE

Email: Hiredbyshanae@gmail

Location: New South Wales, Australia

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