TERMS AND CONDITIONS
Updated: 17/09/2026
These Terms & Conditions apply to all bookings made with Hired With Shanae (“we”, “us”, “our”).
By making a booking with Hired With Shanae, you agree to these Terms & Conditions.
BOOKINGS
A booking is confirmed once the payment deposit has been successfully received and you have received a booking confirmation from Hired With Shanae.
The customer must provide accurate contact information, including their name, email address, delivery address and any other information required to complete the booking.
The person making the booking must be at least 18 years of age or have permission from a parent or legal guardian.
2. HIRE PERIOD
Each garment is hired for the period specified at the time of booking confirmed by Hired With Shanae
The garment must be returned by the agreed return date and according to the return instructions provided with your booking.
Customers have the option for items to be shipped, collected or delivery for local customers.
As garments may be booked by another customer immediately after your hire, Hired With Shanae reserves the right to charge additional fees where an item is returned after the agreed return date.
From the time the item is collected or delivered, until it has been safely returned to and received by Hire With Shanae, the hirer remains fully responsible for the item.
3. PRICING & PAYMENT
All prices are displayed in Australian dollars (AUD).
The applicable hire fee and any applicable delivery fees will be displayed before your booking is completed.
A 50% Deposit is required before a booking is confirmed. Full payment is required before the garment is collected, shipped or delivered. All payments must be made by either Bank Transfer or via the website payment processor.
GST is included in the hire fee.
Failure to Pay the full payment by the required time Hired With Shanae reserves the right to cancel the booking and make the item avaliable to another customer.
4. CANCELLATIONS
As garments are reserved specifically for your selected dates, cancellations may be subject to the following policy:
Cancellation 10 or more days before agreed hire date, a full refund/credit will be provided to the customer.
Cancellation less than 10 days before agreed hire date, all payments are non-refundable
Refunds are not provided for change of mind, failure to wear the item or cancellation of your event.
All cancellations must be made in writing via Instagram Direct Message to @HiredWithShanae or via Email - Hiredwithshanae@gmail.com.
Any cancellation policy applies subject to your rights under the Australian Consumer Law
5. SIZING & FIT
Customers are responsible for selecting the size they believe is most appropriate based on the measurements and information provided.
We provide garment measurements and fit information where avaliable
If you are unsure about sizing, we encourage you to contact us before booking. Try-on sessions are avaliable
A chnage of mind or an incorrect size selection does not automatically create a right to a refund where the garment has been supplied as described. However, this does not affect any rights avaliable under the Australian Consumer Law.
6. GARMENT CONDITION
All garments are inspected and prepared before each hire.
As hired garments may have been worn previously, minor signs of wear may occasionally be present that is consistent with normal use. This is considered normal and does not constitute a fault.
Any significant exisiting damage or imperfections known to us will be repaired appropriately if damage is unrepairable garment will be forced to retire.
7. CUSTOMER RESPONSIBILITY
Customers are responsible for taking reasonable care of the garment during the hire period.
The garment must not be:
altered or tailored
washed or dry-cleaned by the customer
repaired by the customer
intentionally damaged
exposed to substances likely to cause permanent staining or damage. This included cigarette smoke, fake tan, heavy makeup, perfumes, body oil, adhesives, any product that is likely to stain, mark or damage the garment.
Please contact us immediately if an accident occurs.
8. DAMAGE & CLEANING
Professional Cleaning is included in the hire price
Garments must not be washed, dry cleaned, ironed, steamed or otherwise cleaned by the hirer. All items must be handled with care and returned in the same condition in which they were received, fair wear and tear excepted.
Please take care to avoid contact with fake tan, excessive makeup, body oils, perfumes, adhesive, safety pins or any product likely to stain, mark or damage the garment.
If a garment is returned with damage, staining or other issues beyond reasonable wear, we will assess the garment. Where appropriate, the customer will be responsible for reasonable costs associated with additional cleaning, repair or replacement.
Any amount charged will be based on the actual circumstances and reasonable costs involved. Damage includes but is not limited to permanent staining, tears, burns, missing components, broken fastenings, fabric damage, stretching or any condition that makes the garment unsuitable for future hire.
If a garment is returned damaged beyond repair, the hirer agrees to pay the full recommended retail price (RRP) of the item.
9. LOST OR UNRETURNED GARMENTS
If a garment is not returned, we will contact the customer to arrange its return.
If the garment cannot be recovered, the hirer will be responsible for the reasonable replacement cost of the garment, the hirer agrees to pay the full recommended retail price (RRP) of the item.
10. LATE RETURNS
Late returns can affect subsequent bookings.
A late return fee of $15 per day may apply.
Additional reasonable costs may apply where a late return causes loss or additional expense, subject to applicable law.
10. SHIPPING & DELIVERY
Standard within Australia shipping $25 return
Once a garment has been dispatched, delivery times may vary depending on the selected shipping service and destination. Hired With Shanae is not liable for shipping delays once package is handed over to our delivery provider as it is outside our control.
Customers are responsible for providing an accurate delivery address.
If your garment has not arrived when expected, please contact us immediately so we can assist.
11. FAILURE TO SUPPLY
If we are unable to provide your booked garment due to circumstances out of our control, we will contact you as soon as reasonably possible.
Where we cannot provide a suitable alternative, we will provide an appropriate remedy in accordance with your rights under Australian Consumer Law.
Australian Consumer Law consumer guarantees apply to applicable goods and services and cannot be excluded by these Terms & Conditions.
12. PHOTOGRAPHS & SOCIAL MEDIA
With your permission, Hired With Shanae may repost photographs in which you tag our social media account.
We will not use identifiable customer photographs for promotional purposes without appropriate permission.
13. PRIVACY
We collect and handle personal information in accordance with our Privacy Policy.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The Terms & Conditions applying to your booking will be those available at the time your booking is made, unless a change is required by law.
These terms and conditions are governed by the laws of NEW SOUTH WALES, AUSTRALIA
14. CHANGES TO THESE TERMS
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies avaliable to you under the Australian Consumer Law or other applicable legislation where doing so would be unlawful.
Our goods and services comw with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, consumers may have rights to a refund, replacement, cancellation or compensation where applicable.
15. CONTACT
If you have any questions about these Terms & Conditions, please contact:
HIRED BY SHANAE
Email: Hiredwithshanae@gmail.com
Location: NEW SOUTH WALES, AUSTRALIA